Harmonic offers a wide range of professional and support services that can help you achieve world-class results-efficiently and effectively. We provide expert guidance to help optimize your system architecture and we can partner with your integration team to complete the final installation.
Our global service and support organizations combine best practices, specialized competencies and an industry-leading team of experts and support personnel to ensure your success with Harmonic solutions.
PROFESSIONAL SERVICES
Harmonic's system architecture, commissioning and integration teams can design and deploy your system, train your staff and reduce your exposure to failure risks. We are experts at integrating systems that incorporate multiple technologies and our goal is simple: deliver working system solutions while enabling you to conserve internal staff resources and reduce training costs.
SUPPORT PLANS
Harmonic offers support contract options to meet the individual needs of your organization, including standard and customized service agreements. Contract customers can benefit from 24x7 phone support, on-site support expedited RMAs and customized online support.
CUSTOMER TRAINING
Classroom and hands-on training on for Harmonic hardware and software is available to help maximize the performance and efficiency of your fiber optic or digital video systems.
SUPPORT CENTER
Customers can access Harmonic's web-based e-Support system for a wide range of services, such as creating and checking the status of support cases, tracking an RMA or researching problem resolutions online.
