Support

OUR MISSION

As advanced new video services to create a larger, more complex system environment, it's essential to have a support team you can trust. Here at Harmonic, we're committed to providing you with the comprehensive solutions you need to deliver an outstanding viewer experience, and that includes top-notch service and support. With more than two decades of industry leadership, a legacy of pioneering new technologies, and a highly experienced team of professionals, Harmonic offers world-class system design, service deployment, technical support, training and more.

EXPERIENCE

Professional Services

• More than 450 customer in 77 countries have used Harmonic
  Professional Services
• Nearly 400 custom system integration projects worldwide

Technical Support Services

• Close to 10,000 SLAs activated since 2004
• 1300 operators in 98 countries currently with SLAs
• More than 2300 commissioned standard services since 2004

BENEFITS

• Comphrehensive service solutions help mitigate operational risk
• Flexible and responsive organization
• Deep understanding of the video ecosystem, with an integrated system approach
• Experienced service professionals around the world
• Customized service solutions for individual operator needs