Service Level Agreements
Designed to help you get the most out of your product.
Peace of mind for your products
Our Service Level Agreement (SLA) plans are designed for your Harmonic appliance-based products. Your hardware and software upgrades for feature and maintenance releases are covered. Our OneCare™ solutions give you peace of mind at a low total cost of ownership.
A OneCare solution for every need
Harmonic OneCare plans include an array of service and support programs. From system design to project management, you can count on our team to find the right solution for you. With access to a global network of local support professionals, you get a flexible and responsive team that you can rely on to maintain media infrastructures at every level of complexity.
Service level agreement features
Ways we can
help you do more
Our teams can support you in many ways. These options may be of interest depending on your needs.