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VOS MEDIA SOFTWARE SUPPORT PLANS

More peace of mind

Get additional support from our experts and maintain
the flexibility that your business needs with one of our tiered support plans. 

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Standard

The Standard package is ideal for businesses that prioritize swift incident resolution and flexibility. You'll get responsive support with a 24/7 incident response time via Harmonic Hub. Harmonic will provide T&Ms for upgrades and additional configurations.

 

What's included:
check-greyRapid incident response time
check-grey24/7 incident support
 
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Premium

The Premium package builds on Standard and is ideal for businesses seeking elevated support. You'll get access to the Customer Success Team for personalized guidance and to coordinate service activities. Plus, 5-minute response times via the Harmonic Hub for all levels of incidents. 

 

What's included:
check-greyOne software upgrade per year
check-greyOperational and business review

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Frequently asked questions
 
 You've got questions, we've got answers. We're committed to providing clear,
concise answers that empower you to make informed decisions, emphasizing simplicity and transparency.
What is the response time for Harmonic's support teams?

Incidents reported through Harmonic Hub have a 5-minute response time, 24/7. 

Can I change my support plan if my business requirements change?

Of course! You are permitted to upscale or downscale your support tier quarterly. 

What additional services does Harmonic offer for VOS Media Software?

Harmonic offers a variety of services and support packages available for you to customize to your needs. If you require a service and do not see it on the list, let us know and we will see how we can accommodate your needs. 

How do I purchase additional professional services?

You can request additional services through the Harmonic Hub. Upon approval charges will be incurred and added to the monthly invoice. 

Need more support?
Reach out to Harmonic, today.

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Let's talk VOS Media Software support

Thank you for your interest in our VOS Media Software support packages.
 
Please fill out the form to get in touch and start the conversation to see which package would be right for you. Someone in our sales team will be in touch shortly.

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